Shipping
Domestic / Australia
We ship anywhere within Australia from the Sunshine Coast, Queensland.
We do our best to ship your order the within 1-3 business days upon receiving full payment, and delivery times may vary according to your location.
Domestic orders are shipped with Australia Post with a tracking number and may require a signature upon delivery.
All care is taken to package products so that they arrive safe and sound. If you are not satisfied with the state of your goodies when they arrive, please immediately contact us here.
International Shipping
All artwork is printed, packaged and shipped from Australia.
International shipping rates are calculated at checkout per country outside Australia. For orders over $100, if you are unhappy with the calculated rate at checkout, please contact us to get a location specific shipping quote.
REFUNDS & RETURNS
We ensure every care is taken to package your goodies so that they arrive to you safe and sound. But hey, shit happens…
Upon opening your order please check carefully each item and if you believe that something is damaged please contact us asap within 24 hours with the following info;
a photo of the damaged goods and the original packaging
Name and order number
We cannot be responsible for damage that occurs to products when in use after arrival. Please look after your yoni inspired products, like you would look after your yoni :)
We will replace any broken or damaged items with proof of purchase and the above info showing that it was indeed a bumpy ride. If it cannot be replaced then we can offer a full refund.
If you wish to return your product please email info@zoeawen.com . Please note that shipping costs are not refundable and if returning your item/s that you will be responsible for the return shipping amount.
Thanks for understanding.